Policies and procedures

Procedures for the conduct of departmental business

PHA standing orders - February 2023

PHA standing orders financial instructions - February 2023 

Management statement and financial memorandum 2018

Procedures for the provision of services

PHA standing orders - February 2023

Customer service

Check our page Compliments and Complaints to find out how to make a complaint

Records management and personal data policies

Records management policy

Data protection/Confidentiality policy

Good management good records guidance

Records management strategy

Information governance strategy

Downloads

Attachment Size
Signed_Management_Statement_Financial_Memorandum.pdf 435.55 KB
PHA_Standing_Orders_January_2023_0.pdf 1000.33 KB
PHA_Standing_Financial_Instructions_January_2023_0.pdf 657.41 KB
Records-management-policy-v-1.4-November-2023.docx 49.45 KB
GMGR-2017.pdf 1.04 MB
Information-governance-strategy-framework-v3-November-2023.docx 74.26 KB
Data-protection-and-confidentiality-policy-_updated-for-GDPR-v.1.4-June-2019.pdf 446.97 KB
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