Policies and procedures
Procedures for the conduct of departmental business
PHA_Standing_Orders_December_2019_FINAL.pdf
Standing financial instructions - Feb 2019
Management Statement and Financial Memorandum 2018
Procedures for the provision of services
PHA_Standing_Orders_December_2019_FINAL.pdf
Customer service
Complaint / complaints procedure
Records management and personal data policies
Data Protection/Confidentiality policy